Refund policy
Return and Refund Policy
Effective Date: October 8, 2026
At Pulse Pioneer, we want you to be completely satisfied with your purchase. Please review our return and refund policy below, which is designed to comply with Australian consumer protection laws applicable to our account registration and Shopify Payments standards.
1. Returns Eligibility
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You have 30 calendar days from the date you receive your item to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiating a Return
To start a return, please contact us at pulsepioneer.store@outlook.com or call us at +61 480 810 258.
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Returns should be sent to our registered address:
Pulse Pioneer
Attn: Barbara Erhabor
35 Self Place, Shalvey, New South Wales, 2770, Australia
3. Refunds
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Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Shopify Payments) within a certain number of days, depending on your card issuer's policies.
4. Shipping Costs for Returns
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You will be responsible for paying for your own shipping costs for returning your item, unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable.
Contact Information:
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Store Name: Pulse Pioneer
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Contact Person: Barbara Erhabor
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Email: pulsepioneer.store@outlook.com
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Phone: +61 480 810 258
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Address: 35 Self Place, Shalvey, New South Wales, 2770, Australia